Responsible Gaming
at pzok
pzok is committed to providing a safe, enjoyable, and controlled gaming environment for all Bangladesh players. Our responsible gaming tools — including deposit limits, session time-outs, and self-exclusion — put you firmly in control of your play.
Our Commitment to Safe Play
At pzok, responsible gaming is not a legal footnote — it is a core part of how we operate. We believe that online gaming should be a source of entertainment, excitement, and community for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. When gambling stops being fun and starts causing harm, that is a problem we take seriously and act on immediately.
pzok has built a comprehensive set of player protection tools directly into the account platform. Every registered player has immediate access to deposit limits, session time-outs, reality check reminders, and self-exclusion — no waiting period, no complicated process, no barriers. These tools are available from your account settings panel at any time, and our 24/7 support team can activate them on your behalf if you prefer to request assistance by email.
Our responsible gaming programme is designed around four principles:
- Prevention: Enforcing strict 18+ age verification before any account is activated, so that no underage person can access real-money gaming on pzok.
- Player Control: Giving every player practical, easy-to-use tools to manage their own play — including spend limits, time boundaries, and voluntary breaks.
- Early Intervention: Using responsible gaming monitoring to identify patterns that may indicate a player is experiencing difficulty, and reaching out proactively where appropriate.
- Support Access: Making it straightforward for any player to request help, ask questions, or access self-exclusion at any time without stigma or delay.
These principles reflect our belief that a safe platform is a better platform — for players, for their families, and for the long-term health of the online gaming community in Bangladesh.
Age Restriction & 18+ Policy
pzok is an adults-only platform. Every account registration requires mandatory age verification, and no player may deposit, wager, or withdraw until their age has been confirmed as 18 years or older. This rule applies to all players throughout Bangladesh without exception.
During registration, you will be asked to provide your date of birth. In many cases, a government-issued identity document — such as your Bangladesh National ID Card (NID), passport, or driving licence — will be required to complete full verification. Until age verification is complete, account functionality is restricted.
If pzok has any reasonable grounds to suspect that an account holder may be under the age of 18, the account will be immediately suspended pending a full review. Any deposits made before the suspension will be returned to the original payment method — bKash, Nagad, Rocket, or bank account as applicable — minus any bonus funds that were conditional on verified adult play.
Zero Tolerance Policy: Attempting to register an account using falsified age or identity documentation is a serious violation of the pzok Terms & Conditions. Such accounts will be permanently closed and all associated funds will be forfeited. pzok reserves the right to re-verify the age of any account holder at any point during the account's lifetime.
Protecting Minors in Your Household. If you share a device or internet connection with younger family members, we strongly recommend using device-level parental controls to prevent access to online gaming platforms. Common tools available for Android and iOS devices in Bangladesh include Google Family Link, Apple Screen Time, and third-party parental control applications. If you believe a minor has accessed your pzok account, contact [email protected] immediately.
- Bangladesh National ID Card (NID)
- Passport (any nationality)
- Bangladesh Driving Licence
- Birth Certificate (with supporting NID)
Deposit Limits
One of the most effective ways to keep gaming enjoyable and within budget is to set a deposit limit before you begin playing. pzok allows every player to set daily, weekly, and monthly deposit limits in Bangladeshi Taka (BDT) directly from their account settings. These limits apply across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer.
Deposit limits are enforced in real time. Once your chosen limit is reached within the relevant time window, no further deposits will be accepted until the period resets. This prevents impulsive top-ups during a losing streak and helps you stay within the budget you have decided is right for you.
How to set or adjust your deposit limit:
Cooling-Off for Limit Increases: If you request an increase to an existing deposit limit, pzok applies a mandatory 24-hour delay before the higher limit becomes active. This cooling-off period is intentional — it gives you time to reconsider the decision. Decreases, by contrast, apply immediately and cannot be reversed until the original time window has elapsed.
Session Time-Outs & Reality Checks
Time spent gaming can pass quickly, especially during live casino sessions or an exciting BPL cricket match. pzok's session time-out and reality check features are designed to help you stay aware of how long you have been playing — and to take a genuine break when you need one.
Reality Checks are periodic on-screen notifications that appear during active play. You can configure how frequently they appear — every 30 minutes, every hour, or at any custom interval you prefer. Each reality check notification displays your current session duration and the net amount won or lost since the session began. You can then choose to continue playing or to end the session immediately from the notification itself.
Session Time-Outs go one step further: they close your active session entirely and prevent you from logging back in for a defined cooling-off period. Time-out durations available on pzok include:
- 24-hour time-out (next-day login block)
- 48-hour time-out
- 7-day time-out (short weekly break)
- 30-day time-out (extended monthly break)
- Custom duration (contact support to arrange)
During an active time-out, all login attempts will be blocked and all marketing communications will be paused. Your account, balance, and game history remain intact and will be fully accessible once the time-out period expires.
- Total session duration (hours : minutes)
- Amount deposited in the current session
- Net win / loss position since session start
- Two options: Continue Playing or End Session
Tip — Combine Both Tools: For the most effective responsible gaming setup, use reality checks every 60 minutes alongside a 7-day time-out that activates automatically if you have not taken a break in the past month. This combination keeps you informed in the short term and protects you from extended, uninterrupted play over longer periods.
Self-Exclusion
Self-exclusion is the strongest responsible gaming tool available on pzok. When you activate self-exclusion, your account is closed and your access to all pzok gaming services is blocked for the duration you choose. Self-exclusion is the right choice if you feel that gaming has become difficult to control and you need a firm boundary to protect yourself.
pzok offers two types of self-exclusion:
- Temporary Self-Exclusion: Choose a fixed period — 6 months, 1 year, or 2 years. During this time, your account is fully suspended, all marketing is stopped, and re-registration attempts are blocked. At the end of the period, you may request reactivation by contacting support and completing a brief responsible gaming review.
- Permanent Self-Exclusion: If you feel you need to stop gambling indefinitely, permanent self-exclusion closes your account with no set end date. Reactivation requires a formal written request, a minimum 6-month waiting period from the exclusion date, and a completed responsible gaming assessment by our support team before any access is restored.
To request self-exclusion, you may either use the self-exclusion option in your Account Settings panel, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion type and duration. Our team will action your request within 24 hours and send written confirmation to your registered email address.
During Self-Exclusion: pzok will immediately cease all promotional communications, bonus offers, and marketing messages to your account. Any remaining balance at the time of exclusion will be returned to your verified payment method — bKash, Nagad, Rocket, or bank account — within 5 working days. Bonus funds that have not yet been cleared through wagering requirements will be forfeited in line with the pzok Terms & Conditions.
We recognise that self-exclusion is a significant step, and we want to make it as straightforward and judgment-free as possible. If you are unsure whether self-exclusion is right for you, please speak with our support team first — they can also provide information about less permanent alternatives such as extended time-outs or deposit limit reductions.
Request by Email: Email [email protected] with subject "Self-Exclusion Request". Include your registered mobile number and preferred exclusion type. Actioned within 24 hours with written confirmation.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. Many players who experience difficulty with gambling continue for months — or even years — before seeking help, often because they believe the problem will resolve on its own or feel embarrassed to speak about it. Understanding the warning signs is the first step toward taking action.
The following behaviours and feelings are commonly associated with problem gambling. This list is not a clinical diagnosis — it is a practical self-check to help you reflect honestly on your gaming habits:
Important: If you recognise three or more of these signs in your own behaviour, we encourage you to take a break, contact our support team, or reach out to a professional counselling service. Early action is always more effective than waiting.
Problem gambling does not discriminate — it affects people of all ages, income levels, and backgrounds across Bangladesh, from students in Dhaka to working professionals in Chittagong and Sylhet. You are not alone, and help is available.
Self-Check: Warning Signs of Problem Gambling
Support & Help Resources
Recognising that gambling has become a problem is a courageous step. If you or someone you care about needs support, the following resources and approaches can help. pzok also encourages all players to speak openly with family members, friends, or a trusted community leader if gaming has started to affect day-to-day life.
You Are Not Alone: Problem gambling is a recognised health concern, not a moral failing. Thousands of people across Bangladesh successfully manage and overcome gambling difficulties every year with the right support. Taking the first step — whether that is setting a deposit limit, requesting a time-out, or reaching out to our team — is always the right decision. pzok is here to help you make that step as easy as possible.
Contact Our Support Team
If you have any questions about responsible gaming at pzok, need help activating a tool, or simply want to talk through your options, our dedicated support team is ready to assist. All responsible gaming requests are handled with absolute confidentiality and treated as our highest priority.
Self-exclusion activation: same-day priority
Support hours: 24/7 (BST, UTC+6)
Immediate Help — If Gambling Is Causing Harm Right Now
If you are in a situation where gambling is causing immediate financial, emotional, or family harm, please do not wait. Contact our support team at [email protected] and our team will prioritise your case. We can activate a deposit block, pause your account, or begin a self-exclusion process within hours of receiving your message.
Remember: reaching out for help is a sign of strength, not weakness. pzok is on your side, and our commitment to player protection means we will always act in your best interest — even if that means closing your account permanently.
Enjoy pzok Safely — Your Controls Are Always On
With deposit limits, session time-outs, reality checks, and self-exclusion tools always available, you are in control every time you play on pzok. Explore cricket betting, live casino, and top slot games — knowing your safety comes first.