Frequently Asked Questions
pzok FAQ — All Your
Questions Answered
Everything Bangladesh players need to know about pzok — from creating your account and depositing via bKash or Nagad, to understanding bonus terms, cricket betting rules, and responsible gaming tools. Clear English answers, no jargon.
25
Questions
5
Categories
24/7
Support
18+
Age Only
Account & Registration
5 questions
Deposits & Withdrawals
6 questions
Games & Gameplay
5 questions
Bonuses & Promotions
4 questions
Safety & Responsible Gaming
5 questions
This page is pzok's comprehensive FAQ resource for players across Bangladesh. Whether you are new to pzok and trying to set up your first account, or an experienced player looking for specific information about bKash deposits, BPL cricket betting markets, wagering requirements, or self-exclusion tools, you will find a clear, direct answer here. If your question is not covered below, our support team is available 24 hours a day at [email protected].
Account
Easy Sign-Up
Register in under 3 minutes with your mobile number
Payment
bKash & Nagad
Instant deposits and fast withdrawals via mobile wallets
Games
Cricket & Slots
BPL, IPL, T20 betting plus top-tier slot titles
Bonus
Welcome Bonus
First deposit bonus with clear wagering terms
SSL Secured
128-bit encryption on all transactions and data
24/7 Support
English-speaking help team around the clock
Section 1
Account & Registration
How do I create a pzok account?
Creating a pzok account takes under three minutes. Visit pzok.app, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and ready to use. You must be 18 years or older to register.
What documents do I need to verify my pzok account?
pzok requires a valid government-issued photo ID to complete full account verification (KYC). Accepted documents include your Bangladesh National ID Card (NID), passport, or driving licence. Upload clear photos of both the front and back of your NID through your account settings. Verification is typically completed within 24 hours of submission.
I forgot my pzok password — how do I reset it?
On the pzok login page, click Forgot Password and enter your registered mobile number. You will receive an SMS with a reset code. Enter the code, set a new password, and log in as normal. If you no longer have access to your registered number, contact [email protected] with your account details for manual assistance.
Can I have more than one pzok account?
No. pzok strictly allows one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any remaining balances. If you believe you have accidentally created a duplicate account, contact our support team immediately to resolve the situation before it escalates.
How do I close my pzok account permanently?
To close your account, email [email protected] with the subject line "Account Closure Request" from your registered email address, including your registered mobile number. Any remaining balance will be returned to your verified payment method within 5 working days. If you are closing due to gambling concerns, consider requesting self-exclusion instead — see Section 5 for details.
Section 2
Deposits & Withdrawals
How do I deposit money on pzok using bKash?
Log in to your pzok account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit and confirm the transaction using your bKash-registered mobile number and PIN. Deposits via bKash are credited to your pzok balance instantly in most cases. The minimum deposit amount via bKash is ৳200.
How long does a Nagad deposit take on pzok?
Nagad deposits on pzok are processed instantly under normal network conditions — funds appear in your account balance within seconds of confirming the transaction in your Nagad app. In rare cases of network congestion, there may be a delay of up to 5 minutes. If a deposit has not appeared after 15 minutes, contact support with your Nagad transaction ID (TrxID) and the amount.
Can I deposit on pzok using Rocket?
Yes, pzok accepts deposits via Rocket (Dutch-Bangla Bank Mobile Banking). Select Rocket from the deposit payment options, enter your amount and Rocket-registered mobile number, and approve the transaction with your Rocket PIN. Deposits are credited in real time. The minimum deposit via Rocket is ৳200, and pzok does not charge any additional fee for this payment method.
What is the minimum withdrawal amount on pzok?
The minimum withdrawal amount on pzok is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers to accounts at BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for fully verified accounts, though large amounts may require an additional identity review before processing.
How long do pzok withdrawals take to process?
pzok processes withdrawal requests within 1 to 4 hours for mobile wallet methods (bKash, Nagad, Rocket, Upay) during normal operating hours. Bank transfers to BRAC Bank, Dutch-Bangla Bank, City Bank, or Islami Bank typically take 1 to 3 working days depending on your bank's processing schedule. Withdrawals submitted after 10 PM BST may be processed the following morning. Fully verified accounts receive faster processing priority.
Are there any fees for depositing or withdrawing on pzok?
pzok charges no fees on deposits or withdrawals from your end. The amounts you deposit and withdraw are processed at face value in BDT. Note that your mobile wallet provider (bKash, Nagad, Rocket) may apply their own standard transaction fees as per their published rate schedules — these are outside pzok's control. Always check your wallet provider's fee schedule before initiating a transaction.
My deposit was deducted from bKash but not credited to pzok — what do I do?
First, wait up to 15 minutes as network delays can occasionally hold up transaction confirmations. If the balance has still not appeared, email [email protected] with your bKash transaction ID (TrxID), the deposit amount, the date and time, and your pzok username. The support team will reconcile the transaction and credit your balance manually once the payment is confirmed on the bKash system.
Section 3
Games & Gameplay
What games are available on pzok?
pzok offers a wide range of games including cricket betting (BPL, IPL, T20 World Cup, Test series), live casino games (roulette, baccarat, blackjack, game shows), online slot machines, and specialty games including Plants vs Dino and BetterLive Live. All games are sourced from certified international providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi.
How do I bet on BPL cricket matches on pzok?
Navigate to the Cricket section on pzok and select an upcoming BPL fixture from the match list. Choose your betting market — match winner, top batsman, total sixes, man of the match, and more. Enter your stake in BDT, review the displayed odds, and confirm your bet. Live in-play betting is available for ongoing matches with real-time odds updates throughout the innings.
Is pzok available on mobile phones in Bangladesh?
Yes. pzok is fully optimised for mobile browsers on Android and iOS devices. You can access the complete platform — deposits, withdrawals, all games, account settings, and live betting — through any modern mobile browser without needing to download a separate app. The site adapts automatically to your screen size for a smooth experience on smartphones widely used across Bangladesh.
What is the RTP on pzok slot games?
Return to Player (RTP) percentages vary by game title and provider. Most slot games on pzok from providers like Pragmatic Play and NetEnt carry RTPs in the range of 94% to 97%. Individual game RTPs are displayed in the game's information panel — look for the 'i' or 'Info' button within the game itself. A higher RTP means more of the total wagered amount is statistically returned to players over time.
Are the games on pzok fair and certified?
Yes. All games on pzok use certified Random Number Generator (RNG) technology audited by independent third-party testing laboratories. Game outcomes are statistically random and cannot be manipulated by the platform or the player. pzok only partners with internationally recognised providers — including Pragmatic Play, Evolution Gaming, and Ezugi — whose software undergoes regular fair play certification reviews.
Section 4
Bonuses & Promotions
What is the pzok welcome bonus and how do I claim it?
pzok offers a welcome bonus to new players on their first deposit. The bonus is credited automatically when you make a qualifying first deposit that meets the minimum threshold. Full bonus terms — including the minimum deposit amount, bonus percentage, and wagering requirements — are detailed on the Promotions page within your account dashboard. Always read the full terms before claiming any bonus offer.
What are wagering requirements and how do they work on pzok?
Wagering requirements specify how many times you must play through a bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. Specific wagering requirements for each promotion are listed in that promotion's individual terms and conditions page on pzok.
Do pzok bonuses expire?
Yes, most pzok bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If wagering requirements are not met within the expiry window, the bonus and any associated winnings are automatically removed from your balance. The exact expiry period for each offer is clearly stated in the promotion's specific terms and conditions section.
Does pzok offer free spins or reload bonuses?
pzok runs regular promotional offers for existing players including reload bonuses on subsequent deposits and free spins on selected slot titles. Availability and terms vary by promotion period — special offers may run during Eid, Pohela Boishakh, or major cricket tournaments like the T20 World Cup and BPL season. Check the Promotions section of your account regularly for the latest active offers.
Section 5
Safety & Responsible Gaming
Is pzok safe to use in Bangladesh?
Yes. pzok uses 128-bit SSL encryption to protect all data transmitted between your device and the platform, including personal details, payment information, and account credentials. Your data is never sold or shared with unauthorised third parties. All financial transactions are processed through verified, trusted payment gateways. pzok also enforces strict account verification (KYC) to prevent fraud and identity theft.
What is the minimum age to play on pzok?
The minimum age to register and play on pzok is 18 years old. Age verification is mandatory for all accounts — you will be required to submit a valid government-issued ID document such as your Bangladesh National ID Card, passport, or driving licence. Any account found to belong to a person under 18 will be permanently closed and all deposits returned in full.
How do I set a deposit limit on my pzok account?
Log in to pzok, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, and monthly deposit limits in BDT. Reductions to your limit take effect immediately. Increases require a mandatory 24-hour cooling-off period before they become active — this deliberate delay helps protect you from impulsive in-session decisions.
How do I self-exclude from pzok?
You can request self-exclusion directly through Account Settings under the Responsible Gaming section, or by emailing [email protected] with the subject "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion duration — options include 6 months, 1 year, 2 years, or permanent closure. All marketing stops immediately and your account will be suspended within 24 hours of your request.
Where can I find more help if gambling is becoming a problem?
If gambling is affecting your daily life, finances, or relationships, pzok encourages you to reach out immediately. Contact our support team at [email protected] — responsible gaming requests are treated as our highest priority and actioned the same day. You can also speak with a mental health professional or counsellor in Dhaka, Chittagong, Sylhet, or any major city across Bangladesh. Our full Responsible Gaming guide is available at pzok.app/responsible-gaming.
Still Have a Question? We Are Here 24/7
If you could not find the answer you were looking for in the categories above, our support team is available around the clock. Email us at [email protected] and include as much detail as possible — your pzok username, the relevant transaction ID if applicable, and a clear description of your question or issue. We aim to respond to all general enquiries within a few hours and to all responsible gaming requests the same day.
Support is available in English, 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). For urgent account issues such as unauthorised access or an unprocessed withdrawal, mark your email subject line as "Urgent" and our team will prioritise your case.
18+ Only — Please Gamble Responsibly
18+ Only — Play Responsibly
Ready to Play on pzok?
Now that you have all the answers, explore everything pzok has to offer — from BPL and IPL cricket betting to top-tier slot games and live casino tables. Deposits via bKash and Nagad take seconds. Your account is protected with SSL encryption every step of the way.